Dynamics 365 for Customer Service

Deliver a Positive and Thorough Customer Service Experience

Build loyalty and brand advocacy through effortless experiences

Microsoft Dynamics 365 for Customer Service enables users to deliver a positive and thorough customer service experience. Engage with customers in real-time over chat, provide agents with an overview of customer interactions and review customer preferences and sentiments to streamline your business for success.

Key Benefits

Microsoft dynamics 365 for customer support

Earn Loyalty

Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience.

Empower Agents

Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application.

Microsoft dynamics 365 for customer support
Microsoft dynamics 365 for customer support

Stay Agile

Adjust at the pace of business through actionable insights that anticipate that rapidly changing needs of customers and your brand.

Key Capabilities

Omni-Channel Engagement

Enable customer engagement on any channel or device.


Empower the increasing majority who prefer to find answers on their own through self-service and community options, including access via third party sites, such as Facebook.


Guide agents to optimal outcomes with a single, unified experience on their devices.


Unify service environment for better engagement experiences.

Service Intelligence

Empower agents with AI and learn from customers to turn insights into actions.