Dynamics 365 for Customer Service
Deliver a Positive and Thorough Customer Service Experience
Build loyalty and brand advocacy through effortless experiences
Microsoft Dynamics 365 for Customer Service enables users to deliver a positive and thorough customer service experience. Engage with customers in real-time over chat, provide agents with an overview of customer interactions and review customer preferences and sentiments to streamline your business for success.
Key Benefits
Earn Loyalty
Provide personalized, contextual interactions on any device through the self or assisted channel of choice and convenience.
Empower Agents
Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application.
Stay Agile
Adjust at the pace of business through actionable insights that anticipate that rapidly changing needs of customers and your brand.
Key Capabilities
Omni-Channel Engagement
Enable customer engagement on any channel or device.
SELF-SERVICE AND COMMUNITIES
Empower the increasing majority who prefer to find answers on their own through self-service and community options, including access via third party sites, such as Facebook.
AGENT ENABLEMENT
Guide agents to optimal outcomes with a single, unified experience on their devices.
UNIFIED KNOWLEDGE
Unify service environment for better engagement experiences.
Service Intelligence
Empower agents with AI and learn from customers to turn insights into actions.